How to reset account credentials
Please contact finngen-servicedesk@helsinki.fi.
If you have already configured two-factor authentication (2FA) for your account (see How do I enable two-factor authentication?), you can reset your password by following these these instructions.
If 2FA has not yet been configured, we will need to perform further verification of your identity before resetting your password, e.g. by reaching out to the FinnGen contact person of your FinnGen partner organization. If this is the case, please contact humgen-servicedesk@helsinki.fi to initiate your account re-activation.
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